Effective Date: [01/01/2024]

AW Physio and Finance, hereafter referred to as “we,” “us,” or “our,” is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our physiotherapy and/or accounting services.

1. Information We Collect:

a. Personal Information:

   – Name

   – Contact information (email address, phone number, address)

   – Date of birth

   – Health information relevant to physiotherapy services and/or financial information relevant to accounting services. Note that this information will not be shared between professions (i.e. your financial information will not be shared with or accessible to the physiotherapist and vice versa)

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through our public message boards, this information may be collected and used by others.

b. Device and Usage Information:

   – Device type

   – Operating system

   – IP address

   – Usage data

2. How We Collect Information:

a. Directly from You:

   – Information provided when you use our or affiliated websites.

   – Health and/or financial information collected during consultations or appointments.

b. Automatically:

   – Through the use of cookies and similar tracking technologies when you use our or affiliated websites.

3. Use of Information:

a. Physiotherapy Services:

   – To provide personalised physiotherapy services.

   – Appointment scheduling and reminders.

   – Communication regarding treatment plans.

b. Accounting Services:

   – To manage financial transactions.

   – To comply with tax regulations.

c. Communication:

   – To respond to inquiries and provide customer support.

   – To send important notices or updates.

d. Analytics:

   – To analyse usage patterns and improve our services.

4. Sharing of Information:

a. Third-Party Service Providers:

   – We do not sell, rent or lease our customer lists to third parties. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.

b. Legal Compliance:

   – We may disclose information when required by law or to protect our rights and comply with legal processes.

5. Tracking Technologies:

a. Cookies and Web Beacons:

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customise the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

We use cookies for the following purposes:

• Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
• Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
• Analytics cookies – these cookies are used to track the use and performance of our website and services
• Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organization.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

b: Website Analytics

We may also partner with selected third-party vendors, such as Clicky, Google Analytics, Heap Analytics, to allow tracking technologies and remarketing services on the Site through the use of first-party cookies and third-party cookies, to, among other things, analyse and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, If you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or Google Analytics Opt-out Tool,  Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

6. Third-party Websites:

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.

7. Security of Your Information:

We use administrative, technical, and physical security measures to help protect your personal information. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

8. Options Regarding Your Information:

a. Account Information

You may at any time review or change the information in your account or terminate your account by:

• Logging into user account settings and updating the user account.
• Contacting us using the contact information provided.
• Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

b: Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

• Noting your preferences at the time you register your account with the Site.
• Logging into your account settings and updating your preferences.
• Contacting us using the contact information provided.

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

9. Children’s Privacy:

a. For users under the age of 18, we require parental consent for the collection of personal information.

10. Changes to the Privacy Policy:

a. We may update this Privacy Policy periodically. Any changes will be effective immediately upon posting the updated version on our website.

11. Contact Us:

If you have questions about this Privacy Policy or your personal information, please contact us via email.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.